Website Designing Company in Mumbai | Ookweb Solutions

Terms & Conditions

Acceptance of Terms

Terms & Conditions

Last Updated: September 3, 2026

Welcome to Ookweb Solutions. These Terms & Conditions govern your use of our website, services, and interactions with Ookweb Solutions.

By accessing ookweb.in, requesting our services, submitting an enquiry, making a payment, or engaging Ookweb Solutions for a project, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.


1. About Ookweb Solutions

Ookweb Solutions provides digital services including:

  • Website Design & Development
  • WordPress Development
  • eCommerce Website Development
  • SEO Services
  • Digital Marketing
  • Website Maintenance
  • Website Support
  • Custom Web Development
  • Other digital solutions agreed between the client and Ookweb Solutions

Services may be provided to clients in India and internationally.


2. Acceptance of Terms

By using our website or purchasing our services, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update these Terms & Conditions when necessary.


3. Service Enquiries and Quotations

When you submit a project enquiry, you agree to provide accurate and complete information about your requirements.

Any quotation or proposal provided by Ookweb Solutions may include:

  • Project scope
  • Deliverables
  • Estimated timeline
  • Project cost
  • Payment schedule
  • Number of revisions
  • Additional terms applicable to the project

A quotation is valid for the period specified in the quotation. If no validity period is specified, Ookweb Solutions may modify the quotation before the project is formally accepted.


4. Project Scope

The project scope will be based on the services and deliverables agreed between the client and Ookweb Solutions.

Requests outside the agreed scope may be treated as additional work and may result in additional charges.

Examples of additional work may include:

  • New pages
  • Additional website features
  • Custom functionality
  • Additional design revisions
  • Third-party integrations
  • Additional content
  • Major changes after approval
  • Additional SEO work
  • Additional maintenance or support

Additional work will normally be discussed with the client before implementation.


5. Client Responsibilities

The client is responsible for providing accurate and timely:

  • Business information
  • Website content
  • Images
  • Logos
  • Product information
  • Contact details
  • Login credentials where required
  • Legal documents or policies
  • Other materials necessary for the project

Delays in providing required information, approvals, or access may affect the project timeline.

The client confirms that they have the necessary rights and permissions to use any content, images, trademarks, logos, documents, or other materials supplied to Ookweb Solutions.


6. Website Design and Development

Website development will be carried out according to the agreed project requirements.

Depending on the project, websites may be developed using technologies and platforms such as:

  • WordPress
  • WooCommerce
  • Elementor
  • HTML
  • CSS
  • JavaScript
  • PHP
  • MySQL
  • Other suitable technologies

The final functionality will depend on the agreed project scope.


7. Revisions and Approvals

The number of design or content revisions included in a project will depend on the quotation or agreement.

Once a design, page, feature, or website is approved by the client, significant changes requested afterward may be treated as additional work.

Client approvals should be provided promptly to avoid unnecessary project delays.


8. Payment Terms

Payment terms will be specified in the quotation or project agreement.

Depending on the project, Ookweb Solutions may require an advance payment before starting development.

Typical payment structures may include:

  • Advance payment before project commencement
  • Milestone-based payments
  • Final payment before website launch or handover

The exact payment schedule will be communicated to the client before the project begins.


9. Late or Failed Payments

If an agreed payment is not received within the specified period, Ookweb Solutions may temporarily pause project work.

Project timelines may be adjusted accordingly.

Any additional work resulting from extended delays may be subject to revised timelines or charges.


10. Website Launch and Handover

A website may be launched or handed over after the agreed project requirements have been completed and applicable payments have been received.

Where applicable, final files, credentials, or administrative access may be provided after completion of the agreed payment obligations.


11. Domain, Hosting and Third-Party Services

Domain registration, hosting, premium themes, plugins, APIs, payment gateways, email services, and other third-party services may involve separate costs.

Unless specifically stated in the quotation, such third-party fees are not included in Ookweb Solutions development charges.

Third-party services are subject to the terms and policies of their respective providers.


12. SEO Services

SEO results depend on numerous factors, including search engine algorithms, competition, website quality, content, technical factors, backlinks, industry, and market conditions.

Ookweb Solutions does not guarantee:

  • A specific Google ranking
  • A specific traffic level
  • A specific number of leads
  • A specific revenue amount
  • A guaranteed time period for ranking improvements

SEO services are performed using reasonable professional practices based on the agreed scope.


13. Digital Marketing

Digital marketing campaigns may depend on third-party advertising platforms, audience behaviour, market conditions, budgets, competition, and platform policies.

Ookweb Solutions does not guarantee a specific number of leads, sales, conversions, or return on advertising spend unless explicitly agreed in writing.

Advertising costs paid to third-party platforms are separate from Ookweb Solutions service fees unless otherwise stated.


14. Intellectual Property

Unless otherwise agreed in writing, Ookweb Solutions retains rights to its own:

  • Pre-existing code
  • Frameworks
  • Development methods
  • Templates
  • Design systems
  • Reusable components
  • Tools
  • Processes

Upon receipt of full payment, the client may receive ownership or usage rights to the final project deliverables as specified in the project agreement.

Third-party themes, plugins, fonts, stock images, software, APIs, and other licensed materials remain subject to their respective licences.


15. Client Content

The client retains responsibility for content and materials supplied to Ookweb Solutions.

The client represents that they have the necessary rights to use such materials.

Ookweb Solutions is not responsible for copyright, trademark, licensing, or other legal issues arising from materials supplied by the client.


16. Portfolio and Promotional Use

Unless otherwise agreed in writing, Ookweb Solutions may display completed client projects in its portfolio, website, social media, presentations, or marketing materials for the purpose of demonstrating its work.

If a client requires a project to remain confidential or not be displayed publicly, this should be communicated and agreed upon before or during the project.


17. Website Security

Ookweb Solutions takes reasonable steps to develop and maintain secure websites.

However, no website or online system can be guaranteed to be completely secure.

Website security may also depend on:

  • Hosting
  • Plugins
  • Themes
  • Passwords
  • Third-party services
  • Server configuration
  • Software updates

Clients are responsible for maintaining secure access credentials and following recommended security practices where applicable.


18. Website Maintenance

Website maintenance and support are provided only when included in the selected package or separately agreed.

Maintenance may include:

  • Software updates
  • Bug fixes
  • Minor content changes
  • Security checks
  • Technical assistance

Major redesigns, new features, new pages, and custom development may incur additional charges.


19. Third-Party Links and Services

Our website or client websites may contain links or integrations with third-party websites and services.

Ookweb Solutions is not responsible for the availability, security, content, policies, or performance of third-party services.

Clients should review the terms and privacy policies of third-party providers before using their services.


20. Cancellation and Refunds

Cancellation and refund conditions will depend on the specific project agreement, quotation, or applicable service policy.

Because website development and digital services may involve time, resources, design work, development work, licenses, and third-party costs, payments already used for completed work or non-refundable third-party expenses may not be refundable.

Any applicable refund will be considered according to the agreed project terms.


21. Suspension or Termination

Ookweb Solutions may suspend or terminate services if:

  • Required payments are not made
  • The client provides fraudulent or unlawful information
  • The services are being used for illegal purposes
  • The client violates these Terms & Conditions
  • The project becomes impractical due to circumstances outside reasonable control

Where appropriate, the client will be informed before termination.


22. Prohibited Use

You agree not to use our website or services for activities that are unlawful, fraudulent, abusive, harmful, or that violate the rights of others.

You must not use our services to create or distribute content that violates applicable laws or third-party rights.


23. Limitation of Liability

To the maximum extent permitted by applicable law, Ookweb Solutions will not be liable for indirect, incidental, special, consequential, or business-related losses resulting from the use of our website or services.

This may include loss of:

  • Revenue
  • Business opportunities
  • Data
  • Profits
  • Customers
  • Search rankings
  • Advertising performance

Our liability, where legally applicable, will be limited to the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by applicable law or agreed in writing.


24. Force Majeure

Ookweb Solutions will not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • Internet outages
  • Server failures
  • Hosting problems
  • Cyberattacks
  • Natural disasters
  • Government restrictions
  • Power outages
  • Third-party service failures
  • Platform changes
  • Technical infrastructure failures

Project timelines may be adjusted when such circumstances occur.


25. Confidentiality

Ookweb Solutions will take reasonable steps to keep confidential business and project information shared by clients for the purpose of providing services.

Confidentiality obligations may not apply to information that:

  • Is publicly available
  • Was already known lawfully
  • Becomes publicly available without breach
  • Is required to be disclosed by law
  • Is independently developed

For projects requiring specific confidentiality obligations, a separate NDA may be entered into.


26. Privacy

Information collected through our website and services is handled according to our Privacy Policy.

Please review our Privacy Policy for information about how personal data may be collected, used, stored, and protected.


27. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law or agreed in writing.


28. Changes to These Terms

Ookweb Solutions may update these Terms & Conditions from time to time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of our website or services after changes are published may constitute acceptance of the updated terms, subject to applicable law.


29. Contact Ookweb Solutions

If you have questions regarding these Terms & Conditions, project agreements, payments, or our services, please contact us.

Ookweb Solutions
Website: ookweb.in
Email: info@ookweb.in
Location: Mumbai, Maharashtra, India