Effective Date: 21/07/2021
At OokWeb Solutions, we are committed to delivering high-quality web design and digital services. This Refund Policy outlines the conditions under which refunds may be issued.
1.1. All payments made to OokWeb Solutions are for digital services and are non-refundable, except where specifically stated.
1.2. By purchasing our services, you acknowledge and agree to our refund terms.
2.1. Project Cancellation (Before Work Begins):
If a client cancels the project before any work has commenced, a partial refund (up to 80%) may be issued, deducting administrative or consultation fees.
2.2. Project Cancellation (After Work Has Started):
If work has already started, the refund will be pro-rated based on the amount of work completed. No refund will be issued if over 50% of the project is complete.
2.3. Non-Delivery of Services:
If services are not delivered due to an issue on our end and the client has provided all required inputs, a full or partial refund may be issued based on the situation.
2.4. Duplicate Payments:
If the client has been charged more than once for the same service, we will issue a full refund for the duplicate payment.
Delays caused by client inactivity, lack of communication, or failure to provide content/assets
Services already completed or delivered
Domain name purchases, hosting charges, SSL certificates, or third-party tool subscriptions
Full name and contact details
Invoice or order reference
Reason for refund request
Project summary and timeline (if applicable)
Refund requests will be reviewed within 5–7 business days, and you will be notified of the outcome by email.
OokWeb Solutions reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting on our website.
📧 Email: support@ookweb.in
📞 Phone: +91 99676 33492
🌐 Website: https://ookweb.in
